Return Policy

RETURNS

Matahari stands behind the quality of everything we sell and hope you’re happy with your gear.  Our products are fully warranted against defects in materials and even if you’re unsatisfied with products you purchased (Wrong size or colour) from MatariShop.com within 30days, you can exchange your item(s) with these terms and condition apply:

1. Price Tag/Tag Logo must still attached with the item(s).

2. Must not have any symptoms products being washed.

3. The cause of defected item(s) must not made by human. 

4. Custom products are final and are not eligible for returns, exchanges, changes or alterations.

To return, please follow steps stated below:

1. Fill in Return Form accordingly.

2. Return the product with your desire courier provider.

3. Attach us a copy of postage receipt and state Order ID beside name in Contact Us.

4. Wait for the product(s) to ship back to you.



For Us

1. Once we have received item and confirm the fault of defect, we will contact and process to resend the item(s) to you.

2. And send you a RM10* voucher code through Email and / or Text Message for use within 6 months.

3. Hope for your next visit.

* If you have selected item that is/are more expensive than current defected product, we will reduce from voucher.
Choosing product/s excess RM10 of current product/s is not allowed, or you may need to bank in excesses amount within 3 days after receiving confirmation email/text from us.