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Please visit how to buy for step-by-step guide from making selection to online payment.
If haven't make a payment yet. It can be cancelled easily by log in, visit "Order History", "View", "Return" and fill in the form accordingly.
Please follow step 2 above and make us a call.
MatariShop do provide 30days exchange policy, for more details, please visit Return Policy
Unfortunately , Matarishop do NOT have refund policy. So it can be either exchange to other product with same amount,
pay extra for other products or receive coupon valid for 6 months.
Please visit CSR for past achievement and certificate.